FAQs

Why should I book a room at Hotel Lucia?

Hotel Lucia is one of few hotels in Vienna, managed by family members. It is not a huge, but a small family-owned hotel. The most important principle we hold is to serve our guests the best. Every day, Kim, Erik and Dimitrij Simulevski are at Hotel Lucia to create a comfortable atmosphere for you. Stay with us and feel comfortable, becoming a member of our ‘family’. We are happy to take care of you, providing our services with an individual approach.

Where is Hotel Lucia located?

Hotel Lucia is located near the city centre, has quite convenient location and transport connections.

How to get to the city centre?

From Hotel Lucia you can get to the city centre by underground - line U3 within 10 minutes.

The underground Station Johnstrasse is located just 100 meters from the hotel. If you are not in a hurry, want to travel more relaxed and get the first impressions of our beautiful city, you can take tram line #49 and enjoy your trip to the Boulevard Ring (Ring, Volkstheater) in the city centre.

How to get to the Schönbrunn Palace?

The biggest tourist attraction of Vienna is the former summer residence of the imperial family – the Schönbrunn Palace with its magnificent park and the Schönbrunn Zoo – is located in close distance to Hotel Lucia. You can get to the Schönbrunn Palace in a few minutes by bus #10A or just take a 20-minute walk.

How to get to the Wiener Stadthalle?

If you want to visit a concert or some other event at the Wiener Stadthalle, Hotel Lucia is the hotel you need. The largest indoor venue for events in Austria, can be reached by 5 minutes walking or by short trip on line# 49 tram (just 2 stops).

How to get to Mariahilfer Straße?

Take an underground train and in just 2 stops you will reach Mariahilfer Strassee, Austria's longest shopping street. Nothing could stop you from enjoying your shopping. Take a stroll through the pedestrian zone with many clothes-stores and a wide range of restaurants around.

What does Hotel Lucia offer for breakfast?

 Enjoy our lavish breakfast buffet every day from 7 to 10 am.

Our breakfast includes:

  • wide selection of cold cuts and cheeses
  • muesli and cerials
  • a wide range of jams, honey and nougat-cream
  • sandwich spreads and pates
  • hot dishes, for example, eggs and different types of sausages
  • fresh fruits and vegetables
  • fruit salad
  • a choice of yogurts and cottage cheeses
  • different juices
  • Enjoy freshly baked bread and pastry! A significant feature of our kitchen is the baking oven, where we bake different bakery products every day before breakfast.
  • wide selection of sweet bakery products and cakes
  • flavourful and delicious coffee made from freshly ground coffee grains
  • tea bar with different types of tea.

What if I have an allergy or food-intolerance?

If you have some special requests, for example, in connection with allergy or intolerance to certain foods, we can offer you different products for breakfast at your request. Please tell us about your requirements in advance to allow us to prepare to your visit properly.

Early check-out – breakfast?

If you can't enjoy breakfast due to an early departure, we will be happy to provide a take-away breakfast for you. Please inform us about such request in advance, the day before your departure (before 12:00). Before leaving, you will be served with coffee or tea in the lobby.

Price for the room without breakfast? How much does it cost?

If you have chosen the room rate without breakfast, you can easily order breakfast on arrival. The cost of our buffet breakfast is 12.00 EUR per guest per day.

Can I have breakfast if I’m not a checked-in guest at the Hotel Lucia?

We offer breakfast not only for our resident guests but for visitors as well. The cost of buffet breakfast is 12.00 EUR per guest per day.

Where can I park my car?

As our hotel has a limited number parking spaces avalable, we would advise you to reserve our guests’ parking space in advance. Hotel parking fee is 11,00 Euro per night. Alternatively, we also sell daily-parking cards at a price of EUR 6.60 per day, which allows you to park in a parking area in the side streets. Preferably, use the underground parking garage, one of them is close to the Hotel Lucia in the ‘Meiselmarkt’ shopping mall.

Is the high-speed Internet Wi-Fi available?

Free Wi-Fi network is available in the entire hotel, in the common areas and in our guest rooms.

Is there a safe in the room?

All our rooms are equipped with a safety box, which you can use for free.

Do you have hairdryers in the bathrooms?

All our bathrooms have got hairdryers.

Do you have TV in the rooms, cable or satellite-TV?

All our rooms are equipped with 40 " LCD TVs with over 100 satellite TV-channels.

Is there any air-conditioning system in the Hotel Lucia?

Yes, the entire hotel - the common areas and all our guest rooms - are equipped with air-conditioners to guarantee a comfortable room temperature.

Where can I smoke?

According to the Austrian law, Hotel Lucia is a non-smoking hotel. We kindly ask our guests not to smoke in the common areas or in our hotel-rooms. For smoking you can use our inner court yards provided.

How can I book tours or concert tickets?

In Vienna and surrounding areas, there are a wide range of bus- and ship-excursions available for you. We will be pleased to assist you in planning your tours and to book them for you. Regarding the concert-tickets, we can book tickets for various concerts taking place every day in Vienna. Regarding the tickets for shows in the Vienna State Opera, in the big concert- and theatre-halls, we cooperate with a ticket office, where you can almost always buy the tickets you need.

Can you help me with planning a sightseeing program?

Upon arrival, we will be happy to provide you with a city map and the information you need to learn about the Vienna attractions. We also keep many 'secret tips' ready at hand, which will also make your stay in Vienna very special. Dimitrij and Erik Simulevski, as well as our receptionists will advise you and give you tips for a wonderful, colourful and easy-going stay in Vienna.

Our main principle - we advise you only the attractions, restaurants and events, which we approved ourselves by our own experience. So, you are guaranteed to receive the first-hand reviews about the places you will see.

How much is a room in Hotel Lucia?

As far as we use a dynamic pricing system, the prices are not fixed. They vary depending on the length of stay, the time of the year, demand, various events, holidays, etc.

In case of direct booking, you get a price advantage with 10% discount compared to the prices from other booking websites. We guarantee a discount, regardless of the way you contact us: by phone, email or using the booking form on our website.

We can also offer you the prices without breakfast or 'non-refundable' rates, which provides an additional 10% discount.

If you have a flexible time-frame, planning your trip, we will be happy to advise you those dates with the most attractive prices.

Where can I relax in the hotel at the end of an exhausting day, after sightseeing or shopping?

 At the end of a busy day, you can relax in our cozy and modern lobby. Every day from 3 to 10 pm you can get a cup of tea in our free tea bar.

Our lobby bar is equipped with a coffee machine, so you can enjoy a variety of Viennese coffee drinks. It also offers you a wide selection of cold alcoholic and non-alcoholic drinks.

The comfortable microclimate is provided by our air conditioning system, installed in the hotel in 2017 - in the lobby, in our rooms and in the breakfast room.

In the warm season, our guest are welcome to use our seating facilities placed on the hotel patio. This is our small oasis inside the noisy metropolis.

How do you handle your guest complaints?

Anyone can make mistakes. They give us the opportunity to learn and improve ourselves. Of course, the mistakes maybe made in our business too. If this happenes or you are not satisfied with the quality of our services, please do not hesitate and wait until your departure. Please, contact us immediately, and we will try our best to fulfill your expectations.

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